Who to call for help

Call Centre: 1-800-265-7293 ext. 7006 (Mon-Fri, 9 a.m.-4 p.m.)

Provincial Vaccine Contact Centre: 1-833-943-3900 (Open 7 days a week, 8 a.m.-8 p.m.)

Friday, September 17 is the last day for the Appointment Booking Line – 1-844-780-0202. Below is a list of who to call or websites that can help with your questions or situation.

Getting a COVID-19 vaccine

Call Centre: ext. 7006 (Open (M-F, 9 a.m. – 4 p.m.)

  • Booking a COVID-19 vaccine appointment
  • COVID-19 questions – including symptoms, exposure, testing, isolation, guidance for high-risk contacts including household contacts 
  • School-related questions (parents, staff, principals)
  • School Immunization program (or visit wdgpublichealth.ca/immunizeGr7 for the upcoming school clinic schedule and frequently asked questions)
  • Ontario Roadmap to Reopen
  • Ontario Regulations and Provincial Guidance
  • Section 22 Orders
  • International and Canadian Travel Guidelines
  • Third doses (or visit Third dose eligibility and how to get it)

Provincial Vaccine Contact Centre: 1-833-943-3900 (Open 7 days a week, 8 a.m. to 8 p.m.)

  • COVID-19 vaccine questions about third doses, vaccines for children ages 5-11, etc. (that are not related to appointments or clinics)
  • Vaccine receipts – how to get, print, troubleshooting, etc. (You can also get your vaccine receipt online.)
  • Vaccine passport questions (See the FAQs for more information.)
  • Speak to an experienced agent or health specialist and services are offered in 300 languages as well as accessible services.