Who to call for help

Client and Community Support Call Centre: 1-800-265-7293 ext. 7006 (M-F, 9 a.m.-4 p.m.)

Provincial Vaccine Contact Centre: 1-833-943-3900 (Open 7 days a week, 8 a.m.-8 p.m.)

Getting a COVID-19 vaccine

Client and Community Support Call Centre: ext. 7006 (Open (M-F, 9 a.m. – 4 p.m.)

  • COVID-19 questions – including symptoms, exposure, testing, isolation, guidance for high-risk contacts including household contacts 
  • School, child care and camp questions
  • Immunization questions including school immunizations, ISPA, influenza and travel
  • Ontario regulations and provincial COVID-19 guidance
  • Questions from business and workplaces
  • International and Canadian travel guidelines
  • Recommended doses of COVID-19 vaccine
  • Monkeypox information

Provincial Vaccine Contact Centre: 1-833-943-3900 (Open 7 days a week, 8 a.m. to 8 p.m.)

  • COVID-19 vaccine questions about third doses, vaccines for children ages 5-11, etc. (that are not related to appointments or clinics)
  • Vaccine receipts – how to get, print, troubleshooting, etc. (You can also get your vaccine receipt online.)
  • Vaccine passport questions (See the FAQs for more information.)
  • Speak to an experienced agent or health specialist and services are offered in 300 languages as well as accessible services.