Inspection & Infection Control Complaints

This page contains reports where an infection control lapse was found for institutions (e.g. schools, child care centres),  personal service settings (e.g. nail salons, tattoo/piercing studios) and regulated health professionals settings (e.g. physicians, dentists, physiotherapists). 

For detailed food safety and personal service settings inspection reports and tickets, orders and closures, visit Check Before You Choose.

Infection control complaints and lapses

When a complaint is received, Public Health conducts a non-routine infection prevention and control (IPAC) investigation of the business to ensure there is no risk to the public. An IPAC lapse is a departure from infection prevention and control standards. The result could be infectious disease transmission to patients or staff through exposure to blood or body fluids. An example would be medical equipment that is improperly cleaned and can spread infections from one person to another. 

If necessary, Public Health works with the business to take corrective action. If the outcome of an investigation indicates a risk to patients, Public Health has processes in place to notify patients of the risks and what they need to do.

This website contains reports on businesses where an IPAC lapse was identified. It does not include reports of businesses that were investigated by Public Health following a complaint where no infection prevention and control lapse was identified.

For more information on these infection prevention and control lapses, or to request a copy of an inspection report for investigations involving regulated health professionals or health service providers, please fill out this form (PDF) or call 1-800-265-7293 ext. 4752.

Please note: Once an IPAC lapse is identified it is posted and remains posted for two weeks after a final inspection that concludes the service is in full compliance with IPAC standards. If patients of a service had to be notified of the possibility of a blood-borne infection, the lapse will remain posted for one year. 

Tickets, orders, and closures

A ticket is issued for an infraction (violation) of the Ontario Food Premises Regulation or the Smoke-Free Ontario Act. The Smoke-Free Ontario Act infractions inspection results are listed on Check Before You Choose

An order is issued under the Health Protection and Promotion Act (HPPA) when there are reasonable and probable grounds that a health hazard exists. It may include direction to close a premise or activities like cleaning, disinfection, or prohibiting an item for sale.

All tickets, orders and closures are posted on Check Before You Choose for a minimum of six months, or longer if the infraction is ongoing

Uninspected personal services

The following businesses have not been inspected by Public Health. Despite numerous attempts, we were not able to gain entry to complete an infection control inspection.

Business Name Address Type of Service
Century Spa 9 First Ave, Orangeville Aesthetics
Golden Touch 34 Maple St, Drayton Aesthetics
Your Hair Styling 149-B Main St W, Shelburne Hair Salon

Persons or corporations charged with offences under the Health Protection and Promotion Act (HPPA) have the option of pleading guilty or not guilty in a court of law.

Questions or Enquiries

If you have a question or complaint about a food premises or tobacco retailer, call:
1-800-265-7293 ext. 4753

If you have a question or complaint about a personal services setting, regulated health professional or institution, call:
1-800-265-7293 ext. 4752

Infection Control Complaints


There are no complaints at this time.

Personal Services

There are no complaints at this time.

Regulated Health Professionals

Guelph Dental Associates - Growing Smiles
Premises Name
380 Eramosa Road, Guelph
June 21, 2017
Complaint Date
Date Complaint Received
June 21, 2017
Inspection Date
June 21, 2017
Follow-up Inspection Date
August 25, 2017
Complaint Summary


There are no complaints at this time.


In November, 2015 the Ministry of Health and Long-Term Care (MOHLTC) released a new guidance document for disclosing infection prevention and control lapses. Infection prevention and control lapse investigations done after November, 2015 will be detailed on new reporting forms that follow the requirements of this document. MOHLTC requests that the following disclaimer is posted on all public health websites:

This web page contains reports on premises where an infection prevention and control lapse was identified through the assessment of a complaint or referral, or through communicable disease surveillance. It does not include reports of premises which were investigated following a complaint or referral where no infection prevention and control lapse was ultimately identified.

These reports are not exhaustive, and do not guarantee that those premises listed and not listed are free of infection prevention and control lapses. Identification of lapses is based on assessment and investigation of a premises at a point-in-time, and these assessments and investigations are triggered when potential infection prevention and control lapses are brought to the attention of the local medical officer of health.

Reports are posted on the website of the board of health in which the premises is located. Reports are posted on a premises-by-premises basis, i.e., will correspond with one site only. Should you wish to view a full investigation report for any posted lapse, please contact 1-800-265-7293 extension 4752.