Inspection & Infection Control (IPAC) Lapses

This page contains reports where an infection control lapse was found for personal service settings (e.g. nail salons, tattoo/piercing studios) and health service provider settings (e.g. physicians, dentists, physiotherapists). 

For detailed inspection reports (not including health service provider inspection reports),  tickets, orders, and closures, visit Check Before You Choose. To request an inspection report for a health service provider, please fill out this form ( (PDF) or call 1-800-265-7293, ext. 4752.

Infection control complaints and lapses

When a complaint is received, Public Health conducts a non-routine infection prevention and control (IPAC) investigation of the business to ensure there is no risk to the public. An IPAC lapse is a departure from infection prevention and control standards which can cause infectious disease transmission to patients or staff through exposure to blood or body fluids. An example would be medical equipment that is improperly cleaned and can spread infections from one person to another. 

If the findings from an investigation indicates a risk to patients, Public Health will notify patients of the risks and what they need to do.

This website contains reports on businesses where an IPAC lapse was identified. It does not include reports of businesses that were investigated by Public Health following a complaint where no infection prevention and control lapse was identified.

Please note: Once an IPAC lapse is identified it is posted on this website and remains posted for two years.

Tickets, orders, and closures

A ticket can be issued for an infraction (violation) of the Ontario Food Premises Regulation, the Smoke-Free Ontario Act, or the Personal Service Settings (PSS) Regulation. The Smoke-Free Ontario Act infractions inspection results are listed on Check Before You Choose.

An order is issued under the Health Protection and Promotion Act (HPPA) when there are reasonable and probable grounds that a health hazard exists. It may include direction to close a premise or require activities like cleaning, disinfection, or prohibiting an item for sale.

All tickets, orders and closures are posted on Check Before You Choose for a minimum of six months, or longer if the infraction is ongoing. If the order or ticket is related to an IAC investigation where a lapse was identified, the order or ticket will remain on this page for two years.

Questions or Enquiries

If you have a question or complaint about food premises or a tobacco retailer, call:
1-800-265-7293 ext. 4753

If you have a question or complaint about a personal service setting, health service provider, or institution, call:
1-800-265-7293 ext. 4752

Infection Control Lapses

Facilities Providing Health Care Services

There are no infection control lapses at this time.

Personal Services

There are no infection control lapses at this time.

Regulated Health Professionals

Betty E. McTague Chiropodist Clinic
Premises Name
August 16, 2022
Complaint Date
Date Complaint Received
August 16, 2022
Complaint Summary


There are no infection control lapses at this time.


In November, 2015 the Ministry of Health and Long-Term Care (MOHLTC) released a new guidance document for disclosing infection prevention and control lapses. Infection prevention and control lapse investigations done after November, 2015 will be detailed on new reporting forms that follow the requirements of this document. MOHLTC requests that the following disclaimer is posted on all public health websites:

This web page contains reports on premises where an infection prevention and control lapse was identified through the assessment of a complaint or referral, or through communicable disease surveillance. It does not include reports of premises which were investigated following a complaint or referral where no infection prevention and control lapse was ultimately identified.

These reports are not exhaustive, and do not guarantee that those premises listed and not listed are free of infection prevention and control lapses. Identification of lapses is based on assessment and investigation of a premises at a point-in-time, and these assessments and investigations are triggered when potential infection prevention and control lapses are brought to the attention of the local medical officer of health.

Reports are posted on the website of the board of health in which the premises is located. Reports are posted on a premises-by-premises basis, i.e., will correspond with one site only. Should you wish to view a full investigation report for any posted lapse, please contact 1-800-265-7293 extension 4752.