Inspection & Infection Control Complaints

This page contains reports where an infection control lapse was found for institutions (e.g. schools, child care centres),  personal service settings (e.g. nail salons, tattoo/piercing studios) and regulated health professionals settings (e.g. physicians, dentists, physiotherapists). 

For detailed food safety and personal service settings inspection reports and tickets, orders and closures, visit Check Before You Choose.

Infection control complaints and lapses

When a complaint is received, Public Health conducts a non-routine infection prevention and control (IPAC) investigation of the business to ensure there is no risk to the public. An IPAC lapse is a departure from infection prevention and control standards. The result could be infectious disease transmission to patients or staff through exposure to blood or body fluids. An example would be medical equipment that is improperly cleaned and can spread infections from one person to another. 

If necessary, Public Health works with the business to take corrective action. If the outcome of an investigation indicates a risk to patients, Public Health has processes in place to notify patients of the risks and what they need to do.

This website contains reports on businesses where an IPAC lapse was identified. It does not include reports of businesses that were investigated by Public Health following a complaint where no infection prevention and control lapse was identified.

For more information on these infection prevention and control lapses, or to request a copy of an inspection report for investigations involving regulated health professionals or health service providers, please fill out this form (PDF) or call 1-800-265-7293 ext. 4752.

Please note: Reports where an IPAC lapse is identified are posted on this page as per the Ontario Public Health Standard, Infection Prevention and Control Complaints Protocol (the protocol) for a period of two years. An infection control lapse report indicates the condition of the business at the time of inspection only and does not guarantee the condition at any other time. 

Tickets, orders, and closures

A ticket is issued for an infraction (violation) of the Ontario Food Premises Regulation or the Smoke-Free Ontario Act. The Smoke-Free Ontario Act infractions inspection results are listed on Check Before You Choose

An order is issued under the Health Protection and Promotion Act (HPPA) when there are reasonable and probable grounds that a health hazard exists. It may include direction to close a premise or activities like cleaning, disinfection, or prohibiting an item for sale.

All tickets, orders and closures are posted on Check Before You Choose for a minimum of six months, or longer if the infraction is ongoing

Uninspected personal services

The following businesses have not been inspected by Public Health. Despite numerous attempts, we were not able to gain entry to complete an infection control inspection.

Business Name Address Type of Service
Serendipity Spa 105 Kortright Rd W, Guelph Aesthetics

Persons or corporations charged with offences under the Health Protection and Promotion Act (HPPA) have the option of pleading guilty or not guilty in a court of law.

Questions or Enquiries

If you have a question or complaint about a food premises or tobacco retailer, call:
1-800-265-7293 ext. 4753

If you have a question or complaint about a personal services setting, regulated health professional or institution, call:
1-800-265-7293 ext. 4752

Infection Control Complaints

Institutions

There are no complaints at this time.

Personal Services

There are no complaints at this time.

Regulated Health Professionals

Riverview Medical Group
Premises Name
205 Queen Street East, Fergus
Address
February 8, 2016
Complaint Date
Type
Complaint
Critical Infractions
4
Non-Critical Infractions
1
Date Complaint Received
February 8, 2016
Inspection Date
February 8, 2016
Follow-up Inspection Date
February 10, 2016
Complaint Summary
Guelph Dental Associates - Growing Smiles
Premises Name
380 Eramosa Road, Guelph
Address
June 20, 2017
Complaint Date
Type
Complaint
Critical Infractions
16
Non-Critical Infractions
9
Date Complaint Received
June 20, 2017
Inspection Date
June 21, 2017
Follow-up Inspection Date
August 25, 2017
Complaint Summary

Re-inspected on Aug. 25, 2017 and all conditions of the order have been met and the clinic is free to open with all services available.

During the complaint inspection it was observed that the disinfection and sterilization of medical devices on site did not follow the Royal College of Dental Surgeons’ Infection Control standard or the Provincial Infectious Disease Advisory Committee (PIDAC) Best Practice Standards for medical device reprocessing and infection control in a clinical office setting.

 

Guelph Medical Imaging
Premises Name
83 Dawson Road, Guelph
Address
September 12, 2017
Complaint Date
Type
Complaint
Date Complaint Received
September 12, 2017
Inspection Date
September 13, 2017
Follow-up Inspection Date
October 10, 2017
Complaint Summary

Other

There are no complaints at this time.

Disclaimer:

In November, 2015 the Ministry of Health and Long-Term Care (MOHLTC) released a new guidance document for disclosing infection prevention and control lapses. Infection prevention and control lapse investigations done after November, 2015 will be detailed on new reporting forms that follow the requirements of this document. MOHLTC requests that the following disclaimer is posted on all public health websites:

This web page contains reports on premises where an infection prevention and control lapse was identified through the assessment of a complaint or referral, or through communicable disease surveillance. It does not include reports of premises which were investigated following a complaint or referral where no infection prevention and control lapse was ultimately identified.

These reports are not exhaustive, and do not guarantee that those premises listed and not listed are free of infection prevention and control lapses. Identification of lapses is based on assessment and investigation of a premises at a point-in-time, and these assessments and investigations are triggered when potential infection prevention and control lapses are brought to the attention of the local medical officer of health.

Reports are posted on the website of the board of health in which the premises is located. Reports are posted on a premises-by-premises basis, i.e., will correspond with one site only. Should you wish to view a full investigation report for any posted lapse, please contact 1-800-265-7293 extension 4752.