MESSAGE FROM DR. NICOLA MERCER,
MEDICAL OFFICER OF HEALTH AND CEO
Public Health’s programs and services are available to everyone in the community.
Public Health works around the clock to help individuals stay well and to make our communities safer. Our role in the healthcare system is an essential one: we promote health and prevent disease and injury. We are also prepared to respond to any public health emergencies.
WDG Public Health provides health information, resources and services so everyone can be as healthy and safe as possible where they live, learn, work and play. All are welcome regardless of age, ethnicity, sexual orientation, ability or individual situation.
Making people feel welcome starts by understanding what a person experiences when accessing our programs and services. This was reflected in the findings of a client satisfaction survey that was undertaken at all our offices. The feedback indicates that staff are indeed committed to excellent client service. It is encouraging that 95 percent of those who completed the survey felt respected, 94 percent felt cared about and 95 percent felt we listened to them.
Where we found there was some client concern around the clinic hours and frustration with our phone system, we have taken action to address these issues. Already, clinic hours have been adjusted and our telephone technology is undergoing a comprehensive review.
Also important is ensuring that Public Health employees are equipped to meet the needs of each and every client. The ability to maintain services that are both relevant and dynamic is a priority in the hiring and training process of everyone who works at Wellington-Dufferin-Guelph Public Health. Ensuring that every client receives excellent client service is a part of the job.
Public Health will continue to monitor and evaluate how our services are delivered so that we can adapt to the changing needs of the communities we serve. Please, feel free to contact our office and let us know how we are doing and what we can do to better serve you.