Thursday, January 1, 2015
Wellington-Dufferin-Guelph Public Health (WDGPH) is in the process of developing a comprehensive Client Service Strategy. In order to inform this strategy, the health unit sought to better understand what clients experienced when accessing Public Health services. They were also interested in employee perspectives on the quality of service provided to clients. To address these queries, brief surveys were designed for clients and employees. The results of the surveys were intended to act as a baseline measure of client service and identify areas for future improvement. Each survey assessed five areas of client service: accessibility, communication, professionalism, satisfaction and public relations.