IPAC Complaints and Lapses Information for Regulated Health Professionals

Public Health does not routinely inspect places where regulated health professionals (RHP) operate such as walk-in clinics, chiropractor or dental offices unless an infection control complaint is received. If an infection control complaint is received, Public Health will initiate an investigation within 24 hours to determine if there is a risk of an infection prevention and control (IPAC) lapse to the public. An IPAC lapse is defined by the Ministry of Health and Long-Term Care (MOHLTC) as:

“…a deviation from IPAC standard of care, based on current IPAC standard of care documents from the Provincial Infectious Diseases Advisory Committee (PIDAC), Public Health Ontario (PHO), or the ministry… [which] may result in infectious disease transmission to the premises’ clients, attendees or staff through the exposure to blood, body fluids and/or potentially infectious lesions.”

If an IPAC lapse is identified

The Ministry of health and Long-Term Care (MOHLTC) mandates that if an IPAC lapse is identified, Public Health will ensure corrective action is taken and disclose the lapse on our website. To see the full investigation report for any posted complaint, call 1-800-265-7293 ext. 4752. In the event of an IPAC lapse, Public Health is required to notify the RHPs regulatory college of the complaint inspection findings.


It is recommended that all RHPs and their staff are aware of current IPAC Best Practice guidelines and adhere to them when providing service to the public. Current PIDAC Best Practice documents and many free training opportunities are available on Public Health Ontario’s website at PublicHealthOntario.ca.

Other resources and training opportunities include: