Tracing, Testing and Results

Tracing 

Covid-Alert App

Covid Alert App icon

COVID Alert is a privacy-first, mobile app that uses Bluetooth to anonymously notify you if you have been near someone who has tested positive for COVID-19. Download it on the Apple Store or Google Play.

Visit ontario.ca/covidalert for more information.

Testing

  • Go to an assessment centre to be tested.
    • Do not go to a Public Health office, we do not provide testing.
  • No referral is needed.
  • Bring your health card with you (if you have one). It is OK if it is expired. Presenting your health card allows you to:
    • Check your test results online. Public Health only calls those who test positive.
    • Be treated or prescribed medication for other respiratory conditions if needed and if this option is available at your assessment centre.
    • Move through the testing process quicker.
  • You will receive further instruction from the clinician at the assessment centre based on your individual assessment.

Who should get tested

  • Asymptomatic, risk-based testing:
    • ​People who are concerned that they have been exposed to COVID-19. This includes people who are contacts of or may have been exposed to a confirmed or suspected case.
    • People who are at risk of exposure to COVID-19 through their employment, including essential workers (e.g., health care workers, grocery store employees, food processing plants).
  • Symptomatic testing: All people with at least one symptom of COVID-19, even for mild symptoms. Please go to an assessment centre if you have at least one of the following symptoms:
    • fever 
    • new onset of cough 
    • difficulty breathing
    • chills
    • fatigue, malaise, myalgia (muscle aches)
    • headache
    • sore throat
    • runny, stuffy or congested nose
    • lost sense of smell or taste
    • pink eye
    • difficulty swallowing
    • digestive issues (nausea/vomiting, diarrhea, stomach pain) or
    • for young children and infants:
      • sluggishness or lack of appetite
      • multisystem inflammatory vasculitis
  • Visitor requirements to resume INDOOR visits in long-term care

Getting your test results

  • Test results are available online at ontario.ca/COVID-19 (if you presented a green health card at the time of testing).
  • Test results may be available within 4-10 days, please keep checking the online portal.
  • We are unable to assist with test results for anyone who lives outside of the WDG area, even if you were tested within our area. You must contact your local health unit for assistance.
  • Follow the direction to self-isolate or self-monitor given to you by the assessment centre while you are waiting for test results. 

Testing Positive

You must self-isolate immediately to protect those around you.

Getting your positive result online:

  • If you receive a positive COVID-19 test result through the online test result portal, you will have the option to report your symptoms, places you have been, and close contacts to Public Health through CONTACT +. Look for the CONTACT + tab on the results webpage and follow the instructions.
    • Contact + is a voluntary, web-based service for positive results received received online. It does not replace the call you get from Public Health. CONTACT + allows you to confirm your contact details as well as review and answer the case and contact management questions that Public Health will ask you, in advance of your call. You may add this information for up to 48 hours after your positive test result is available online.
  • You can obtain a key to enter into the COVID Alert App through the online test result portal.

You will receive a call from a Public Health Nurse:

If you test positive, you will receive a call from a Public Health Nurse. The nurse will:

  • Provide you with guidance about your test result and what you should do.
  • Ask questions for case and contact management (these will still be reviewed over the phone even if you have filled in the information online) including:
    • Your contact information
    • Where you work
    • Risk of exposure
    • Current symptoms
    • Places you have recently been
    • Anyone you have been in close contact with
  • Ask questions about income, race, language and household size.
    • On June 15, 2020, the Ontario government announced that socio-demographic information will be collected from every Ontario resident who tests positive for COVID-19, or who is a probable case.
    • Collecting this information will help us monitor and understand who is more likely to get sick and have poorer health outcomes during COVID-19. This information will also help us put services and supports where they are needed most and work on addressing the inequities that lead to increased risk. Your Public Health Nurse can answer any questions you may have about the collection of this data.

You may also request a one-time key to enter into the COVID Alert App when the nurse calls.

Should you have any questions or difficulty in accessing your key following receipt of a positive COVID-19 test result, please call 1-800-265-7293 ext. 7007 and someone will be able to assist you Monday – Friday between 8:30 a.m. – 4:30 p.m.

Resources:

Troubleshooting tips for checking your result online

Are you having trouble with logging onto the online portal Covid-19.ontario.ca?

Here are a few tips to try:

  • Keep checking! It may take 4 to 10 days for your result to be available on the online portal.
  • Try closing and reopening your internet browser or use a different internet browser, like Mozilla Firefox, Chrome, Microsoft Edge or Safari (some internet browsers are outdated and do not support the online portal).
  • Use your full name and your postal code as it is shown on your health card. Where it says, ‘patient first name’, add your first name and middle names(s) as it is shown on your health card. 
    • If you recently changed your name, try using your former first or last name.
    • If you recently moved, try your former address and postal code.
  • Disconnect your corporate network or virtual private network (VPN) on your computer (most often, these are used on work computers).

Why am I not able to log onto the online portal?

  • You do not have an Ontario health card.
  • Your Ontario health card does not have a photo because it is an older, Red and White version or you are under the age of 16.
  • Your Ontario health card is expired.
  • You did not provide your Ontario photo health card at the Assessment Centre or locations where you were tested.
  • Your personal information was uploaded incorrectly onto the online portal when your result was entered (for example, wrong spelling of your name or wrong birthdate).
  • You do not have a fixed address.

What are my options to receive my tests results if I cannot log onto the online portal?

  • We encourage you to contact your Primary Care Provider
  • If you do not have a Primary Care Provider and it has been 10 days since you were tested, contact Public Health’s COVID-19 Call Centre at 519-822-2715 ext. 7006 if you live in the Wellington-Dufferin-Guelph area.
  • If you live outside of the Wellington-Dufferin-Guelph area, contact your local health unit