Provincial Testing Strategy
Go to information about: Checking results on the online portal
1. Assessment Centre Testing: Expanding who gets tested.
- No referral is needed.
- Bring your health card with you (if you have one). It is OK if it is expired. Presenting your health card allows you to:
- Check your test results online. Public Health only calls those who test positive.
- Be treated or prescribed medication for other respiratory conditions if needed and if this option is available at your assessment centre.
- Move through the testing process quicker.
- You may go to any assessment centre to be tested. Do not go to a Public Health office, we do not provide testing.
- You will receive further instruction from the clinician at the assessment centre based on your individual assessment.
- Be prepared for increased wait times at the assessment centres.
Testing is available for the following populations:
- Asymptomatic, risk-based testing:
- People who are concerned that they have been exposed to COVID-19. This includes people who are contacts of or may have been exposed to a confirmed or suspected case.
- People who are at risk of exposure to COVID-19 through their employment, including essential workers (e.g., health care workers, grocery store employees, food processing plants).
- Symptomatic testing: All people with at least one symptom of COVID-19, even for mild symptoms. Please go to an assessment centre if you have at least one of the following symptoms:
- new onset of cough
- difficulty breathing
- fatigue, malaise, myalgia (muscle aches)
- sore throat
- runny, stuffy or congested nose
- lost sense of smell or taste
- pink eye
- difficulty swallowing
- digestive issues (nausea/vomiting, diarrhea, stomach pain) or
- for young children and infants:
- sluggishness or lack of appetite
- multisystem inflammatory vasculitis
- Visitor requirements to resume visits in long-term care
- Ontario will be conducting testing to quickly detect outbreaks and actively monitor the spread among priority populations within hospitals, long-term care homes, group homes, shelters, emergency child care centres and other shared living spaces, as well as places where people are housed closely together. This will also include testing of symptomatic and asymptomatic frontline staff in long-term care and retirement homes, as well as hospitals experiencing outbreaks.
- Ontario will also work with higher-risk sectors, including first responders, home care workers, essential workers and other workplaces that are gradually reopening to design and implement expanded testing to ensure we protect workers and contain the spread of COVID-19.
- In response to an outbreak in a specific neighbourhood, region or institution such as hospitals, long-term care homes and educational settings, as well as workplaces, the province will rapidly deploy agile testing resources, such as mobile testing units, to contain any spread and protect communities across Ontario.
Do I need OHIP coverage to get COVID-19 health care services?
- As of March 19, 2020, the Ontario government is waiving the three-month waiting period for OHIP coverage. If you do not meet the criteria for OHIP coverage and are uninsured, the province will fund the cost of COVID-19 services.
- If your health card is currently expired or expiring soon, you do not need to renew to receive access to health services.
Where do I go to get tested for COVID-19?
- Visit the Assessment Centres in WDG for hours and locations.
What happens after I am tested?
- It can take up to 10 days for your COVID-19 test results to come back. Continue to self-isolate while you’re waiting for test results.
- The Ontario government has launched a new user-friendly online portal so you can access your COVID-19 lab test results online. This offers fast and secure access to test results on your computer or mobile device. NOTE: Online test results available only to those with a green health card.
- Public Health will call you if you test positive for the virus. Due to the increased testing in Ontario, we are unable to call everyone back who is tested.
Are you having trouble with logging onto the online portal Covid-19.ontario.ca?
Here are a few tips to try:
- Keep checking! It can take 2 to 10 days for your result to be available on the online portal.
- Try closing and reopening your internet browser or use a different internet browser, like Mozilla Firefox, Chrome, Microsoft Edge or Safari (some internet browsers are outdated and do not support the online portal).
- Use your full name and your postal code as it is shown on your health card. Where it says, ‘patient first name’, add your first name and middle names(s) as it is shown on your health card.
- If you recently changed your name, try using your former first or last name.
- If you recently moved, try your former address and postal code.
- Disconnect your corporate network or virtual private network (VPN) on your computer (most often, these are used on work computers)
Why am I not able to log onto the online portal?
- You do not have an Ontario health card
- Your Ontario health card does not have a photo because it is an older, Red and White version or you are under the age of 16
- Your Ontario health card is expired
- You did not provide your Ontario photo health card at the Assessment Centre or locations where you were tested
- Your personal information was uploaded incorrectly onto the online portal when your result was entered (for example, wrong spelling of your name or wrong birthdate)
- You do not have a fixed address
What are my options to receive my tests results if I cannot log onto the online portal?
- We encourage you to contact your Primary Care Provider
- If you do not have a Primary Care Provider and it has been 7 days since you were tested, contact Public Health’s COVID-19 Call Centre at 519-822-2715 ext. 7006 if you live in the Wellington-Dufferin-Guelph area.
- If you live outside of the Wellington-Dufferin-Guelph area, contact your local health unit.
How do I treat coronavirus illness?
- Most people with mild coronavirus illness will recover on their own.
- If you are concerned about your symptoms, you should self-monitor and consult your health care provider. They may recommend steps you can take to relieve symptoms.
- At this time, there is no vaccine for COVID-19 or any natural health products that are authorized to treat or protect against COVID-19.
- If you have received a flu vaccine, it will not protect against coronaviruses.