HBHC Bus Tickets, Taxi and Grocery Vouchers

Policy

Category: Healthy Babies Healthy Children
Subject: HBHC Bus Tickets, Taxi and Grocery Vouchers
Division: N/A
Policy Number: CA.91.01.101
Effective Date: May 2000

POLICY STATEMENT

Healthy Babies Healthy Children (HBHC) Coordinators, Public Health Nurses (PHNs), and Family Visitors (FVs) may provide bus tickets, taxi, and grocery vouchers to clients in need who are enrolled in the HBHC Home Visiting Program. The purpose is to reduce the barriers that some families face in accessing Health Unit programs, medical appointments, play or parenting groups, and other community activities that promote the health and development of children.

HBHC staff will use criteria to identify clients who are eligible. Exceptions to the eligibility criteria outlined in the procedure may be made with Program Manager’s approval. 

 

REFERENCES AND RELATED FORMS, POLICIES AND PROCEDURES

CA.91.02.101  HBHC Bus Tickets, Taxi and Grocery Vouchers

APPROVED BY

Andrea Roberts    


Procedure

Category: Healthy Babies Healthy Children
Subject: HBHC Bus Tickets, Taxi and Grocery Vouchers
Division: N/A
Procedure Number: CA.91.02.101
Effective Date: May 2000

PROCEDURE

Bus tickets, taxi, and grocery vouchers are distributed to HBHC clients by the Public Health Nurses (PHNs) and Family Visitors (FVs). The HBHC Program Assistant (PA) dispenses tickets/vouchers to PHNs and FVs and tracks the distribution.

Procedure for PHNs and FVs:
  1. HBHC staff may distribute bus tickets and taxi and grocery vouchers to clients who meet the required criteria.
  1. Criteria for distributing bus tickets:
  • Client requires transportation to attend a recommended program/appointment and lacks the financial means to afford transportation;
  • Client does not have access to personal transportation and has exhausted all alternatives (e.g., family/friend/volunteer driving them to their destination);
  • Public transit is available in the area; and
  • A client may receive a maximum of 20 bus tickets per calendar year (12-month period).
  1. Criteria for distributing taxi vouchers:
  • Client requires transportation to attend a recommended program/appointment and lacks the financial means to afford transportation;
  • Client lives in an area where no public transit is available OR client is unable to use public transit due to health problems (e.g. disability and/or complications in pregnancy);
  • Client does not have access to personal transportation and has exhausted all alternatives; and
  • A client may receive a maximum of six taxi vouchers per calendar year.
  1. Criteria for distributing food vouchers:
  • There is an immediate food security issue;
  • A food voucher can also be used by a PHN or FV as a teaching tool re: cooking and nutrition; to encourage participation in Health Unit sponsored programs; and/or to enhance nutrition in pregnant women who lack financial means to buy healthy food; and
  • ​A client may receive a maximum of $50 of food vouchers per calendar year.
  1. FVs must discuss client needs with the PHN prior to distributing tickets/vouchers.
  2. The PHN is responsible for documenting the following information in the client’s chart:
  • That the client met the criteria; and
  • The type of aid given.
  1. The PHNs and FVs will:
  • Request taxi vouchers and/or bus tickets via e-mail correspondence to the PA at least one business day in advance. The e-mail will include the client name, reason for request, and number of tickets/vouchers requested;
  • Sign out the tickets/vouchers using the appropriate sign-out forms provided by the PA;
  • Record the date of distribution, client name, reason for request, and type and number of tickets/vouchers on the sign-out forms;
  • Be responsible for tickets/vouchers in their possession;
  • PHNs and FVs must ensure that destinations are clearly marked on all taxi vouchers; and
  • PHNs and FHVs may carry $30 worth of food vouchers with them that have not been signed out in advance specifically for a client. These vouchers may be used in a home visit in an unforeseen and urgent situation. The PHN or FV must record the client name and amount distributed upon return to the office.
Procedure for PA:
  1. The PA will:
  • Document the date of distribution and obtain a signature to verify the PHN/FV has received the tickets/vouchers;
  • Emboss taxi vouchers with the WDGPH seal;
  • Inform the PHN/FV if the client has exceeded the allotted number of tickets/vouchers per calendar year;
  • Be responsible for the security of tickets/vouchers. Tickets/vouchers are kept in a locked box within in a locked cabinet. Keys are allocated to the office PA(s) and the office Program Manager;
  • Manage inventory and ensure an adequate supply is on hand; and
  • Maintain proper documentation and submit quarterly ticket/voucher reports to the HBHC Program Manager.

REFERENCES AND RELATED FORMS, POLICIES AND PROCEDURES

CA.91.01.101  HBHC Bus Tickets, Taxi and Grocery Vouchers

APPROVED BY

Andrea Roberts