Client Service Standards

Policy

Category: Board of Health
Subject: Client Service Standards
Division: N/A
Policy Number: CA.45.01.303
Effective Date: December 7, 2016

POLICY STATEMENT

This policy will address the following goals/objectives in the Ontario Public Health Organizational Standards:

  • Client Service Standards

The Board of Health (BOH) for Wellington-Dufferin-Guelph Public Health (WDGPH) is committed to ensure that client service standards are established and reflect the Agency’s commitment to provide services that are accessible and timely for clients, community partners and the general public.

Director of Information Services will ensure that Client Service Standards are developed and will include:

  • Set times for responsiveness to inquiries; including the collection of client comments filled out at each office and appropriate follow-up when necessary;
  • An annual survey of clients to determine how they feel their needs are being met by WDGPH;
  • Accessibility of programs and services in terms of locations, hours of service, and language; and
  • Provision of public information in a manner that is consistent, timely and accessible, in multiple formats.

In the first quarter of each year the BOH will receive a summary of Communications activities including how the Client Service Standards have been met throughout the previous year.

 

REFERENCES AND RELATED FORMS, POLICIES AND PROCEDURES

Corresponding Procedure:  N/A
CA.45.01.400  Stewardship of Management Operations
1 Ontario Public Health Organizational Standards (Revised Catalogue No. 015523 ISBN 978-1-4435-5469-5 (PDF)). Ontario. Queen’s Printer for Ontario 2011.

CONTACT FOR INQUIRIES

Director, Administrative Services

APPROVED BY

Chair of the Board of Health